This policy explains how requests related to digitally delivered business resources are evaluated and resolved. It covers courses, playbooks, templates, dashboards, assessments, and asynchronous reviews delivered by download link, portal access, or license code. All items are electronic; nothing is shipped and nothing is physically returned.

Digital Access

Access is provided electronically after purchase. Most issues are solved by restoring links, adjusting permissions, supplying alternate formats, or clarifying usage steps. If a file will not open, a portal rejects your login, or a link fails, support will verify the purchasing email and reissue access to that identity.

Intended Use

Resources are designed to help teams sell, deliver, report, and renew work with professional consistency. Typical use includes running discovery calls with provided scripts, producing proposals with option sets, implementing delivery SOPs, reporting KPIs with a spreadsheet, and preparing customer reviews with included decks. Materials are training and enablement aids, not a substitute for legal, financial, or HR advice.

Accounts and Security

Keep order confirmations and the email used to purchase. For security and audit, assistance is provided to the verified account holder or an administrator designated in writing by that person. If personnel changes occur, the purchasing organization should manage its internal permissions and request license reassignment where needed.

Duplicate or Unauthorized Transactions

If the same digital item was purchased more than once, the duplicated transaction can be addressed after confirmation of order numbers and the purchasing email. If a transaction appears unauthorized, notify support so credentials linked to the disputed order can be disabled during review.

Compatibility and Formats

Files are prepared for widely used tools. When possible, alternatives are available: PDF plus editable versions in Google or Microsoft formats, print-friendly packets, and zipped folders suitable for learning platforms. If an environment blocks macros, add-ins, or certain embed types, support can provide an equivalent resource that achieves the same learning objective.

Third-Party Platforms

Some workflows reference systems operated by other providers, such as analytics suites, e-signature tools, customer databases, or file hosts. Access to those systems, changes to their features, and any associated fees are outside the scope of these digital products. Clear instructions are provided for setup where relevant.

Licensing and Sharing

Unless a product page states otherwise, a standard license permits use by one team or department within the purchasing organization. Editable masters should be stored on a restricted drive. Public redistribution of full files, posting templates to open repositories, or reselling derivative versions is not permitted. Expanded licensing for multi-site use may be arranged on request.

Privacy and Data Handling

Some downloads include optional trackers or forms to collect operational data. The purchasing organization acts as the data controller for any information it gathers. Configure consent language, visibility settings, and retention policies consistent with local expectations and applicable regulations.

Accessibility

Where feasible, resources include high-contrast diagrams, keyboard-friendly documents, and captions or transcripts for video content. If additional accommodations are needed, contact support to discuss alternatives that meet the same objectives.

Support Requests

To accelerate resolution, provide the order number, product title, purchasing email, a concise description, relevant screenshots, device/OS versions, and note if access is restricted by corporate policy or a learning management system.

Changes to This Policy

This document may be updated to reflect new file types, platforms, accessibility standards, or regulatory guidance. The current version displayed at checkout applies to digital business services.